Compucom Cultural Changes

2732 words, 11 pages

Intro Sample...


Professor Derek Crews
GM591ON Leadership and Organizational Behavior


In most cases it is the primary goal of any organization to promote growth. Often this is achieved by increasing individual or team performance and productivity. With such a goal in mind, cultural or even structural changes are often required. Sometimes these changes may be small and unnoticeable; at other times aggressive and immediate changes are required to promote company growth and wellbeing. The primary building block of any organization is the... View More »

Body Sample...

Cisco Corporate Culture
As employees of CompuCom onsite at Cisco we enjoy many benefits which Cisco employees enjoy as well. For instance Cisco often provides food for employees within the buildings. Cisco has designed their break rooms to store many different types of drinks: juices, sodas, multiple types of coffee and tea and some snacks as well. Cisco provides many types of services onsite as well. There are cafeterias, carwashes, haircuts and so on…
Although we are called tech teams, most of us really don’t function like a team. CompuCom expects us to work as individuals, and every individual is expected to manage him/her self. This is not always productive, given that close relationships within a team are neither encouraged nor discouraged. In such an environment each tech is assigned cases to his/her queue. From then on a technician is expected to call the clients, schedule appointments and proceed with the cases assigned. Not much teamwork is involved. However, I have noticed that within the larger team, smaller teams form. Individuals who keep close contact with each other, share knowledge, help each other and even exchange cases. These individuals form small sub-teams and prove to be more productive in many ways. Generally the smaller teams are formed by members with diverse experience. The company does encourage communication but not a small team environment.
The second issue at hand is a structural issue. Changes here will most definitely improve individual performance. Many techs are frustrated about the amount of calls and paperwork ...

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