Gap Analysis: Intersect Investments

2333 words, 10 pages

Intro Sample...


Gap Analysis: Intersect Investments

University of Phoenix

Gap Analysis: Intersect Investments Company
Intersect Investment Company (IIC) is a financial investment firm that has struggled to regain the trust of their clients as well as their constituents on Wall Street. Since the terrorist attacks in New York on September 11, 2001, the financial industry has been nothing short of chaotic. Frank Jeffers is the CEO of Intersect Investment Company and is looking to implement a ?customer intimacy? model that will help Intersect become successful in the future. Frank Jeffers has selected... View More »

Body Sample...

Jeffers feels Intersect has the possibility to reach the rank of number three or better in the industry.
In order to successfully transform an organization the leader will have to be committed to being a transformational leader. To be a transformation leader requires a great deal of commitment and communication with the team. In the simulation Jeffers left his employees and leadership team with more questions than answers indicating that he does not fit the model of a transformation leader. He has failed to clearly communicate his vision to his staff or the process to making his vision a reality. Frank Jeffers has the proper business perspective in looking forward and anticipating what Intersect will need to accomplish to remain successful. Unfortunately he lacks the ability to convey the excitement of what he truly believes in. In order for Intersect to continue its success, it is imperative that a new attitude be adopted that minimizes stagnant thinking. One of the most difficult parts of being a CEO is mastering the ability to reset goals as necessary to keep up with changes in the market.
Fortunately Intersect Investment is not experiencing a crisis forcing the need to make changes. This is a good time to start changes that may be necessary for the future. Jeffers has put Janet Angelo in charge of implementing the new company direction within the next 12 months. In the simulation Angelo finds that the team she is to work with is not fully on board with the changes and realized that 12 months may not be a realistic time frame. Often when a company loses leaders ...

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