o Includes: orientation, Employee Handbook review, three-week on-the-job-training, sixty days working with a coworker as part of the buddy program.
o Targets employees who are promoted or hired for supervisory roles. Training must be completed within the first year of encumbering the supervisory position
o Includes training on: Interviewing, employee motivation, sexual harassment and EEO claim prevention, interpersonal and communication skills workshops, how performance reviews are to be conducted and techniques for creating a service environment that is positive.
o Base pay: Base pay is linked to the market median for the market served.
o Pay tied to performance reviews: Employees who perform at a level rated as exceptional as part of their performance reviews are eligible for increases in pay.
o Pay for key and hard-to-recruit positions: Positions that hold high responsibilities or are hard to recruit are eligible for compensation representing the market premium for their position or area of expertise.
o Store incentive programs: Based on each individual store and all employees located at that site.
? Incentive can be up to 20% of after-tax store profits to be divided among all employees
? Metrics of store performance are:
Customer satisfaction based on Mystery Shopper surveys
Sales and profit results
Employee satisfaction based on employee satisfaction surveys and employee turnover
? Full-time employee benefits include: health, dental and life insurance, 401(k) savings plan, vacation, paid holidays, education assistance/tuition reimbursement, employee discounts, family and medical leave View More »