Employees in India appear to be motivated, prepared and ready to learn these new systems because AT&T is suffering in the area of profit margins and employees now expect a trend of moving work abroad.
Although AT&T will incur additional upfront expenses for training these employees to handle the additional work load, the benefits of training them versus going several months with a lapse or slow down in services due to an employee strike is greater. Another option for AT&T to consider is the idea of cross-training its non-union employees to a different part of the organizations work. While typically managers, these employees would also benefit because it provides more flexibility in managing the workforce to get the job done. However, done right, cross training is good for the employees too because it allows them learn new skills, makes them more valuable, and can combat worker boredom. Cross-training can be offered as part of an on-going enrichment or skill development program (so as to be proactive in pending strike situations), but in AT&Ts case, cross training of non-union staff during this critical times would be essential to breaching the gap in performance until the India staff is completely onboard.
On December 4, 2008, AT&T announced they would be cutting 12,000 jobs due to economic pressures, a changing business mix and a more streamlined organizational structure (Wikapedia, 2009).
The Coca Cola Company
Most noted for their signature product Coca-Cola, the Coca Cola Company is the worlds largest beverage company, largest manufacturer, distributor and marketer of non-alcoholic beverage concentrates and syrups in the world and one of the largest corporations in the United States . The company leads the global beverage industry in volume, profitability, growth and innovation (Wikipedia, 2009).
In order for Coca Cola Company to maintain its number one position, they must ensure they maintain cutting edge marketing st View More »