Problem Solution: Intersect Investments

4817 words, 20 pages

Intro Sample...


Problem Solution: Intersect Investments

University of Phoenix

Problem Solution: Intersect Investments
Intersect Investments is a financial investment company who has lost their foothold in the industry, just like their competition after the events of 2001. Since then, consumers have lost trust on which firm they can invest their money with. Investment companies have also lost some credibility on Wall Street, leaving these companies to expand their services and struggle to provide up to date products and give exceptional and expert service to their consumers.
Intersect Investments’ CEO Frank Jeffers identified the company’s need to restructure the way... View More »

Body Sample...

Janet Angelo has been able to implement the “intimacy model” in two prior companies, however since was able to do so in a three year time span. She has met with all employees to give them an opportunity to voice their concerns. The employees are resistant to change, having been with the company for over a decade. Employees have seen a turnover rate of 25% in the past year. They aren’t convinced that management has the ability to implement this change and are also confused on what direction they are going in.

Stakeholder Perspectives/Ethical Dilemmas
In order to succeed in the financial industry Intersect Investments believes that achieving that will be to reconstruct its work culture. This reconstruction will affect many people and in order to make the transition a smooth and successful one all stakeholders involved need to be identify. One group of stakeholders to consider would be the senior leadership team. They realized that in order to bring in a larger customer base as well as to ensure that they create long-term relationships with their consumers they would adapt a new vision. Implementation by CEO, Frank Jeffers the “intimacy model” gives a better understanding on how to treat their customers. This model ensures that every customer is given individual attention to make sure that their needs are being met and showing them that they can trust Intersect Investments with their financial investments.
Another stakeholder group to consider are the employees of Intersect Investments. A large majority of the employees have been with the company for ...

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