Since the beginning, Kathy has worked seven days a week handling all the buying for the stores, even though she has hired a manager and assistant manager for each store to handle most of the day-to-day details. However, as Kudler Foods continue to grow, her management structure has remained the same. Kathy is the significant executive for the whole business. Therefore, while she employs a store manager in each location, she still oversees all primary functions. After carefully assessing the companies progress, Kathy realize that she needed to put into practice some kind of management control system, just in case she was to become ill or wanted to take a vacation. Also by taking on the duties of her management staff, this did not allow her to interact with her customers on a one-to-one basis in order to assess the needs of the business. The reason why Kudler Food is not flourishing internally is that Kathy does not have a management control system in place. Kathy needs to implement a cross training system for each specialist and manager in order to carry out specific duties that hinders her daily interactions with customers and to always have someone in place should anyone gets sick or to account for vacation time. Therefore, each location would be able to order their own inventory, with confidence while knowing that her vision is alive by providing top quality products for her customers. As a result, without this proper control system in place confusion and chaos will continue to devastate Kudler Foods.
The end vision that I have created for Kudler Fine Foods is to have a subjective control measure were each individual store manager could decide the quality of produce and products that they received in their stores on a weekly basis. All based on guidelines provided by Kathys outlook and vision of providing the highest quality of gourmet products to her customers. For that reason, Kudler Fine Foods will continue to experience growth due to the efficiencies in their management control system and quality service to their customers. View More »