Culture is Key:
How to Create Customer Experiences That People Love
High customer satisfaction is an integral part of any successful company. Knowing this, our paper explores three successful organizations that have similar views on the importance of creating a customer service experience that people love. Bass Pro Shops, Zappos, and Southwest Airlines all exemplify this high level of customer service, resulting in equally high levels of overall customer satisfaction.
Keywords: culture, core values, customer service
Customer service can make or break a business in todays economic times. Take a look across the corporate horizon and one will notice a few companies that seem to be immune to... View More »