5624 words, 23 pages

Intro Sample...

Culture is Key:
How to Create Customer Experiences That People Love

High customer satisfaction is an integral part of any successful company. Knowing this, our paper explores three successful organizations that have similar views on the importance of creating a customer service experience that people love. Bass Pro Shops, Zappos, and Southwest Airlines all exemplify this high level of customer service, resulting in equally high levels of overall customer satisfaction.
Keywords: culture, core values, customer service

Customer service can make or break a business in today’s economic times. Take a look across the corporate horizon and one will notice a few companies that seem to be immune to... View More »

Body Sample...

In 2011, they rose to 93rd place. Today the website averages approximately 49,764 daily visits with 6.9 pages viewed per visit ( - Basspro Web site Hits). The original Bass Pro Shops Outdoor World store in Springfield, Missouri alone draws over 4 million visitors a year. Outdoor World is the number one (1) tourist attraction in Missouri, Maryland and South Carolina. In Texas, Oklahoma, Iowa, Kansas, Arizona, Louisiana, Mississippi, Alabama and Georgia Outdoor World ranks in the top five (5) Forbes 2011 Bass-Pro-Shops.
In 2009, Bass Pro Shops per employee produced $189,000 in revenue. Through 18,000 people they exceeded $3.65 billion in revenue. (Bass Pro Shops Annual Revenue).

Bass Pro’s core values and beliefs as represented in their mission and belief statements permeate their business.
We believe that the future of our business depends not only on how we serve our customers, but also on how we manage our natural resources. The people of Bass Pro Shops® are strongly committed to the principles of sound conservation. As we forge ahead, we hope to bring future generations and especially young people to love the outdoors as we do, and so continue our nation’s rich outdoor heritage (Bass Pro Corporate Press Book, 2008).
At Bass Pro their mission and belief statements are evident in the values found in their corporate culture. They are preserving the environment, supporting families, honoring those who serve our country and providing a positive customer experinece. This is accomoplished through excellent customer service, quality ...

Read More

Related Essays on Student

  • Participation And Critical Thinking In Online University Distance Education

    14813 words, 60 pages

    Abstract This case study is of a university-level course delivered by computer conferencing examined student participation and critical thinking. It was guided by two purposes: (a) to determine whether the students were actively participating, building on each other’s contributions, and thinking critically about the discussion topics; and (b) to determine what factors affected student participation and critical thinking. The results suggest that the emergence of a dynamic and interactive educational process that facilitates critical thinking is contingent on several factors: appropriate cours

    View Document »

    Assessment Of A Student

    1496 words, 6 pages

    EED 510 Assessing a Student This paper is to measure the student knowledge of fundamental math. From addition to subtraction and being able, to know the meaning of the equal sing. The goal is for me to designate objectives and strategies of instruction to support the student needs according to the results of the assessment. Adapt to the student needs by determining if the student needs differentiation, the types of strategies and instructional support the student needs to support his learning needs. And the informal and formative assessments that will be use for the student. Jacob McKenzie

    View Document »

    Behavior Management

    2676 words, 11 pages

    The effects of behavior management project on students who are non compliant with teacher directives. by Classroom Management and Communication Abstract: The purpose of this project was to recognize a student’s target problem behavior and implement a behavior management plan to decrease behavior. As well as give the students a sense of belonging within school setting. The project was designed to assist students with a number of tasks. One was to help students recognize problem. Another was to decrease student behavior so they can achieve academic s

    View Document »

    Edexcel Igcse Support Materials

    16343 words, 66 pages

    IGCSE English Language (Specification B) Teacher’s guide Edexcel IGCSE in English Language (Specification B) (4EB0) First examination 2015 Edexcel, a Pearson company, is the UK’s largest awarding body, offering academic and vocational qualifications and testing to more than 25,000 schools, colleges, employers and other places of learning in the UK and in over 100 countries worldwide. Qualifications include GCSE, IGCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications from entry level to BTEC Higher National Diplomas, recognised by employers

    View Document »

    Stress In Collegiate Student Athletes

    1503 words, 7 pages

    Most students who graduate high school go on to continue their education at a College or University. Students who are talented enough also play at sport at their college. With the overwhelming workload that student athletes face in college, along with their commitment to sports can cause an immense amount of stress in their life. Stress is an emotional or mental strain put on the body and mind from demanding circumstances. As opposed to the traditional college student, student athletes have more pressure on them. About 400,000 student athletes participate in athletic games each year

    View Document »

    Learning Theories

    2428 words, 10 pages

    Behavioral Learning Theory When planning a lesson plan based on the principles of the Behavioral Theory of Learning, the teacher needs to consider that the student must be able to actively respond to the lesson with physical or emotional stimulus. Giving the child the chance to behave and changes in learning can be evaluated. Ways this can be implemented are through drills and practices, hands on learning, and tangible rewards. In the Theory of Behavioral learning, learning is facilitated through the focus of stimuli and responses. Behavior change is how one lea

    View Document »

    Detailed Design Report On Mess Management Information System

    2588 words, 11 pages

    Management Information Systems-1 Overview and Approach A management information system is a system or process that provides the information necessary to run an organization effectively. MIS takes different forms depending on the organization and the kind of information that must be maintained. We have adopted the following approach in designing the system: • Analysis of current system: We have tried to assess the needs of the mess to determine exactly what kinds of information are needed to aid in decision making. • Determination of use of new syste

    View Document »

    The Importance Of Communication In Nursing

    3271 words, 14 pages

    The aim of this assignment is to demonstrate knowledge, understanding and the importance of communication within nursing by relating it to an example from clinical practice. The clinical practice example is based in a healthcare setting on a hospital ward (appendix 1). With reference to The Code of Professional Conduct (NMC, 2008), confidentiality will be observed throughout, therefore the patient’s details have been changed to Mr Jones. The example will demonstrate the achievement of two clinical competencies from the clinical practice assessment in the domain of care delivery (see appendi

    View Document »

    Higher Ed Case Study

    6085 words, 25 pages

    SEGMENTATION STRATEGIES FOR IMPROVED ENROLLMENT AND RETENTION LEVELS – A CASE STUDY IN HIGHER ED MARKETING STUDENT ATTRITION AND THE REVOLVING DOOR SYNDROME Extremely high attrition rates underscore the myriad challenges today’s colleges and universities face with regard to long term growth and sustainability. Consider the following statistics as reported by (Schertzer and Schertzer, 2004; Brawer, 1999; and Cravatta, 1997): “Approximately 50 percent of the freshmen enrolled in colleges and universities drop out before completing their programs; nearly on

    View Document »

    Econ 312

    1513 words, 7 pages

    Quiz #1 1. TCO 1) The primary focus of the study of economics is on making the most efficient use of scarce productive resources. 2. (TCO 1) The key economic concept that serves as the basis for the study of economics is Student Answer: scarcity. 3. (TCO 1) Are the goods that businesses offer for "free" to consumers also free to society? Student Answer: No, because scarce resources were used to produce the free goods. 4. TCO 1) The individual who brings together economic resources and assumes the risk in a capitalist economy is called the Student Answer: entrepreneur. 5

    View Document »

More Popular Essays

Research help is just moments away!