Tanglewood Case

1518 words, 7 pages

Intro Sample...

Tanglewood Stores and Staffing Strategy

Tanglewood has a unique culture that emphasizes “straight talk,” employee participation, and teamwork which helps to differentiate it from competitors such as Kohl’s and Target. Following the recent period of rapid expansion and acquisition, the company must consolidate its human resources strategy to ensure that this culture is not lost. Recommendations to achieve this goal follow.

Staffing Levels

Acquire or Develop Talent
Now that Tanglewood is slowing their acquisition of new stores, it’s recommended that they develop existing talent for management positions working hard to instill the company’s unique values into recently acquired employees. Tanglewood is... View More »

Body Sample...

Tanglewood’s knowledgeable workforce is a source of competitive advantage which would be lost with a flexible, less committed workforce.

Hire or Retain
Because of Tanglewood’s emphasizes on employee suggestions and contributions, the company should continue retain employees in order to preserve the company’s unique culture and values over time. Although occasionally hiring outside the company is inevitable, it’s recommended that Tanglewood develop a retention plan in order to reduce employee turnover and associated costs incuding hiring and training expenses, productivity loss, lost customers, diminished business, and damaged morale among remaining members of the workforce.

National or Global
Currently, Tanglewood’s 12 divisions are national with operations centered on the west coast. For the short-term, the company should continue to peruse a national staffing strategy for these stores. Although there is cost savings potential in globally outsourcing customer service, technical support, database administration and other tasks, doing so may hurt quality and ultimately run counter to Tanglewood’s core values.

Attract or Relocate
Tanglewood should focus on attracting employees that fit its niche market. Employees may better serve customers by having local knowledge such as the best hiking routes, bike trails, camp sites; etc. Generally, the retail industry doesn’t require a highly specialized or task-specific workforce and so the company should be able to attract the talent it needs locally.

Overstaff or Understaff
Tanglewood should continue to ...

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