Hospitality Industry Papers

  • Employee's Role On Quality Service Delivery In The Hospital Industry

    1787 words, 8 pages

    The Background to the Problem The rapid development of science and technology which is now fundamentally changing people's lifestyles and social modes of production, brings more complex and rapidly changing social environments and economic environments as well as more intense competition. Therefore enterprises should depend both on development of physical product and on good service delivery to remain invincible in the market competition. In today's competitive environment, excellent guest service is becoming the core competitive advantage in hospitality industry. Meanwhile, many services a

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