Total Quality Management

1604 words - 7 pages

Intro Sample...


Introduction: Total Quality Management
In this paper, I will present the definition of total quality management (TQM), a description of the impact of globalization on quality, the compare and contrast of traditional and quality focused management styles, and the explanation in how total quality management (TQM) applies to the Marine Corps organization, and at the end, I will provide an conclusion.
Definition of total quality management
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing responses to continuous feedback. TQM requirements for a particular organization may establish standards. TQM can be applied... View More »

Body Sample...


The results reduce attrition; keeps the exceptional employees promotes individual creativity thinking, action, and creates loyalty employees because they feel value.

Customers: Traditional management reactive to customer needs, market a product that does not sell what the customer desires, always looking to charge the customer for anything ”extra” : does not believe in internal customer. The results would be loses customer and market share: not internally productive. Quality focused management is proactive to customer needs, provide lowest cost provider, innovation, quality product, and creates excellent customer service with a “goodwill” belief in the internal customer. The results would be loyalty from the customer, increases market shares, even if the customer leaves they will come back; increases internal productivity.
Hiring: Traditional management only hires candidates that he or she thinks like them; will not hire the most qualified; seniority and favoritism is practiced; will not hire quality managers “that” believe in quality principles. The results would be no new ideas are brought to business; no improvement; new hires are unable to perform the job; excellent employee’s are lost.
Quality focused management will hire candidates that will bring new ideas to the company; hire the most qualified; no seniority and favoritism is practiced; believes in hiring quality managers and employees “that” have beliefs. The results would be company increases competitive ability; better retention; increases the numbers of exceptional leaders.
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