Tale Of Woe Case Study

1495 words, 6 pages

Intro Sample...

MGMT 362

A Novice Manager’s Tale of Woe
Synopsis: Tricia Monet, a young woman from Missouri gets an assistant director job at a retail store called Personal Reflections in Sioux City, Iowa. Because the corporate policy indicates that store directors do not have say in the hiring process for assistant directors, Heather Munson, the director of this store showed animosity for Tricia upon her arrival. Tricia felt attacked and interrogated anytime she spoke to Heather, and was yelled at by her for trying to neaten up the cluttered store. As only one month passed, Tricia became very frustrated with Heather and considered quitting the job. While on the verge of quitting, Heather came to Tricia and told her that she would have to go on... View More »

Body Sample...

There were no separate contests designed on a smaller scale for the smaller stores to compete for.

MGMT 362
February 7, 2012
Week 5- Case Study #2
Recommendation: It is apparent that the Personal Reflections Corporation is trying to motivate employees and increase sales by goal setting. “The goal-setting process is no easy task, but the effort is not only worthwhile, it is also becoming essential in the current highly competitive global business.”(162) Although the company realizes that goal setting is a motivational tool for its employees that will help, it is making the process unfair. Setting a goal so high that only the bigger stores can achieve it will only work for the big stores, and leaves the smaller stores and their employees left out of the contest and lacking the benefits that come with achieving these goals. “When employees lack the skills and abilities needed to perform at a high level, goal setting doesn’t work.”(173) The smaller stores simply lack the capability to haul in the amount of sales that the bigger stores do. Being in the Marine Corps, I have experienced this reward system with physical fitness. There are goals set in relation to pull-ups, crunches, and run time. Although this reward system is designed with good intention, it lacks equality. There are some people who simply cannot do pull-ups. Making this one of the incentives creates a sense of disillusionment for those who cannot achieve it. The recommendation for Personal Reflections is to create another reward system where the smaller stores can compete for prizes. The ...

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